A great number of studies and researches shows how crucial the role of tutors in the e-learning formative paths is to ensure both the obtainment of the formative objectives and the limitation of the dropout rate.
But what strategy should an enterprise or authority adopt to select, train and support the tutors in order to allow them to exercise their assigned role?
A potential answer is found by analyzing the experience of the Italian Revenue Agency, gathered in collaboration with CATTID-LABeL of the Sapienza University of Rome, which was aimed at introducing e-learning in the formative offering addressed to its employees.